Relationship Manager, Business Banking

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

We are recruiting to fill the position below:

Job Title: Relationship Manager, Business Banking
   
Job ID: 526002
Location: Ikeja, Lagos
Regular/Temporary: Permanent
Full/Part Time: Full time

Job Descriptions

• Manage and increase penetration of Business Banking (BB) portfolio at assigned locations
• Market, sell and acquire BB clients through consultative approach and detailed understanding of customers’ business(es) and internal offerings to enhance revenues and profit
• Improve customer experience and service delivery to BB customers

Key Roles and Responsibilities

• Drive deepening activities with high value/potential clients using full range of BB products and collaboration with specialists
• Directly work with customers to secure new business relationships through referrals and initiatives [MGM]
• the analysis of needs and provision of BB products and services.
• Understand client businesses to ensure needs are met via BB products & services by leveraging analytics backed next best conversations.
• Maintain accurate and up-to-date records of all customer interactions [monthly meetings expected].
• Maintain integrity of clients credit portfolio through effective monitoring, early action and remedial actions
• Liaise and provide leadership in areas of expertise, particularly in the provision of products and services to customers.
• May be requested to co-ordinate country or regional initiatives within BB team.
• Provide feedback to senior management, marketing and product management on customer’s needs and the efficiency of marketing strategies and tactics.

Contribute to:

• Revenues and Footings of BB segment at country level.
• Image and reputation of the business and Bank.
• Customer experience and relationship stickiness

Qualifications and Skills

• Good first degree with a minimum of second class qualification
• Requisite technical skills gained through professional associations and practical experience.
• At least 6 years experience in business
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