Account Manager (Digital Marketing)

eRecruiter Nigeria Limited -  Our client is a leading mobile-first, full service digital marketing agency that delivers outstanding mobile and digital campaigns for some of the biggest brands across Africa.

We are recruiting to fill the position below:

Job Position:  Account Manager (Digital Marketing)
Job Location: 
Lagos
Job Profile

  • Account Managers are about understanding the Client’s Industry, building Client Relationship, and Managing the profitability of all accounts.
  • Reporting to the Account Directors, the role will require you to take a hands-on attitude, be highly organised and be able to work under pressure with the ability to meet tight deadlines.
  • You must also possess the flexibility to work well on your own as well as within a team.

Key Responsibilities
You will be able to quickly identify with the needs of our clients and provide a personalised level of service. Key areas of direct responsibility include:

  • Grow & Strengthen Client Relationships: Act as a key point of contact for assigned clients. Grow, nurture and strengthen existing client relationships. Support Account Directors in creation, implementation and management of Account Planning meetings and development of Client Account Plans.
  • Understand client industry requirements, needs, nomenclature, jargons, business and procurement model etc.
  • Opportunity Management: Ability to identify, manage and key into opportunities to develop clients identified in the run stage to walk and from walk to fly.
  • Understand the financials: management of P&L’s on your account. Invoicing, 3rd party payments etc.

Basic Requirements

  • Capable of holistically approaching the digital marketplace, placing a keen eye towards the interplay between all marketing channels (online & offline).
  • Excellent presentation (verbal and written) and strong numerical skills.
  • Excellent management skills; including communication and team building skills.
  • Proven collaboration skills and a talent for people management
  • Strong digital background; working knowledge of Display, and Affiliate marketing will be an advantage.
  • Proven experience managing digital campaigns and clients, actively participate in team status meetings and perform administrative tasks.
  • Exemplary client service skills, with the ability to maintain client relationships.
  • Passion to stay abreast of trends in the digital sector and disseminate information to clients/internal teams accordingly.

Documents/Tools:

  • Agile CRM
  • Account Plans: Includes Competitive Landscape
  • Business Case
  • Performance Reviews
  • Weekly Account Status

KPI:

  • Accurate Information On Agile relating to Client Industry, Client Company, Client Processes, Client People.
  • Client Development: Currently identifying whether a client is in Walk, Run or Fly. Strategy to move them to the next stage and the results. Are we selling more… initiated by us, being the most valuable.
  • Win Rate of 70%
  • Level of agency to client activity recorded on AgileCRM
  • Targets: Clearly laid out targets
  • 1 New Business Proposals a Week: Note that sources of New Business is important.

Suitable/Ideal Profile:

  • Business Planning/Development: 40%
  • Account Plans: Currently identifying whether a client is in Walk, Run or Fly. Strategy to move them to the next stage and the results.
  • Competitors Analysis, Industry Analysis, Industry News etc.
  • Status Meetings & Admin: 5% (scrum)
  • Sales Pitch
  • New Project Briefings
  • Client Relationship Mgt: 20%
  • Pricing and Payment: 15%
  • Competitive Analysis & Industry Landscape: 15%
  • Weekly tasks and adjustment, Change of Scope, Any other concerns, calls, emails
  • Administration: 5%