Client Service Executive Job in a Health Maintenance Organization (HMO)

Total Health Trust Limited (THT), Nigeria’s leading Health Maintenance Organization (HMO) was founded in 1997 and commenced operations in June 1998. Our unrivaled 18 years industry track record has seen us build a formidable reputation in Nigeria and we remain the HMO of choice for over 300,000 members and over 500 corporate clients and government institutions. We were the first HMO to be registered in Nigeria and 18 years later, we are still number one in the market. We are one of the very few HMOs that can boast the financial and technical backing of a world class company – Liberty Health (a member of the Liberty Group). The organization further prides itself with its rich culture of Respect, Compassion, Pride and Expertise.
We are recruiting to fill the vacant position below:

Job Position: Client Service Executive
Job Location: Lagos
Job Description

    Maximize client retention rate by ensuring that clients are satisfied and retention rate is high
    Visit clients to determine how they are faring on the scheme
    Conduct client satisfaction surveys for all assigned clients annually
    Ensure all clients have valid contracts and SLAs
    Attend to and resolve all enquiries from clients and forward the escalations to line manager
    To educate all stakeholders (Employer groups) on the products and benefits of the scheme
    Fill and submit know-your-client forms
    To adhere to and live the organizational value.
    To continuously collate all feedback on the scheme service levels and to offer immediate resolution and to report back to the relevant employer group
    Pre-payment and collection of premium fees from all clients
    Identify and submit a proposal on ways to improve THT’s offerings to its clients
    Prepare and forward the schedule of premium collected and outstanding to client service managers
   

Job Requirements

    Minimum of B.Sc./HND in Marketing, Administration, Social Sciences and other related fields.
    Additional qualification is an added advantage
    Candidate must have minimum of 3 years Client Service experience in Health Maintenance Organization (HMO) and additional experience in the insurance industry is an added advantage.
    Candidate must have advanced knowledge of NHIS regulatory guidelines, Medical Global Best Practices, Health Insurance, Products and Processes.
    Excellent organizational, communication (verbal and written) skills and attention to detail.

Other requirements:

    Effective communication skills
    Problem solving skills
    Innovative and quick thinking capabilities
    Listening skills
    Relationship skill
    Working with people
    Planning and organizing skills
    Leadership skill
    Integrity and transparent honesty
    Interpersonal