Communication & Client Service Executive

Connect Rail Services Limited (CRSL) is a rail haulage, infrastructure and logistics support firm created to champion the active utilization of existing and new rail infrastructure for the movement of products across Nigeria and West Africa by forming strategic alliances and working with the best professionals and technology in the industry.

We are recruiting to fill the position below:

Job Position: Communication & Client Service Executive

Location: Lagos

Roles& Responsibilities

• Responsible for company phone communication
• Responsible for corporate correspondence – emails and letters
• Responsible for social media platform - whatsapp, facebook, twitter etc
• Must have good knowledge of all companies’ products and services.
• Must know all company key clients and prospects
• Must be able to manage aggrieved clients and extract positive values from difficult situations
• Follow through on client requests and complains
• Demonstrated management, organizational and interpersonal skills.
• Ability to solve problems and execute on initiatives.
• Ability to work collaboratively internally and externally.
• Self-assured and results oriented.
• Oversee and coordinate client escalated operational issues
• Manage and oversee effective dissemination of client information to operations teams
• Development of brand awareness and online reputation
• Monitor trends in social media
• Monitor the activities of main competitors on social media
• Monitor social space for brand and related topics and conversations
• E Marketing and all Client Conversion Strategies
• Communicate with Clients on behalf of the Organization
• Submits daily/weekly progress reports and ensures data is accurate.
• Carries out other duties as may be required my management

Key Performance Indicators:

• Good listening skills
• Good people skills
• Strong customer service and interpersonal communication skills.
• Solid verbal and written communication skills.
• Time Management.
• Detail oriented.
• Ability to communicate with confidence
• Organizational skills
• Computer literacy and knowledge of relevant software
• Ability to work as part of a team
• Analytical skills

Educational Qualification, Requirement and Experience

• B.Sc in any related field.
• Experience: Minimum 1year experience
• Must be female
• Must be matured and a computer literate
• Ability to multitask and deal with stressful situations.
• Ability to adapt within the working environment.
• Ability to work in a team setting

Deaddline
31st March, 2017.