Customer Experience Officer Job at Wellness Healthcare Limited

Wellness Health Management Services - As an Innovative Health Organization, we offer our customers a world of unique benefits because we know that our clients deserve only the best even beyond the basic healthcare cover.

We are recruiting to fill the position below:

Job Position: Customer Experience Officer
Job Location: Lagos

Job Description

• We are looking for a young fresh graduate to work at our Customer Experience Centre.

He or she will:

• Manage inbound and outbound calls in a timely manner
• Deal with compliant tactfully, calmly and politely
• Report and document issues for resolutions
• Schedule and maintain appointments diary
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or refer to appropriate quarters
• Maintain a professional work environment and administrative support.
• Seize opportunities to up-sell products when they arise
• Keep records of all conversations in our call center database in a comprehensible way
• Supply information regarding the organization, products, services and policies to clients on enquiry.
• Contribute to team effort by accomplishing related results as needed.
• Ensure high level of customer-centric attitude to ensure resolution to customer concern
• Maintain and build lasting customers relationship by ensuring that concern attended are resolved.

Requirements

• B.Sc / B.A in Marketing, Communications or relevant
• Previous experience in a customer support / Call-Centre role
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Must reside within Shomolu, Oworonshoki, and Gbagada environs.

Method of Application
Interested and qualified candidates should forward their CV to: hr@wellnesshealthcare.com.ng using the Job Title as the subject of the mail.