Customer Service Associate

House of Tara International – We are House of Tara, the largest brand in the beauty and cosmetics industry out of Africa. We currently have 24 branches across Nigeria with sales presence in Ghana, Tanzania, Kenya & South Africa. Our company takes pride in not just beauty consultation, but in empowering women, creating self-awareness and enhancing self-esteem.

We are recruiting to fill the position below:

Job Position: Customer Service Associate
Job Location: Lagos
Job Type: Full Time
Job Description

• We are looking for an amiable person to manage customer requests and enquiries.

Main Responsibilities

• To work in tandem with Organizational policies and core values in achieving set effective service goals.
• Identify and assess customers’ needs to achieve satisfaction by building sustainable relationships and trust with customer through open and interactive communication.
• Effectively communicate with the staff and management and meet personal/customer service team sales targets and call handling quotas.
• To Handle customer complaints, respond to internal and external enquiries and provide appropriate solutions and alternatives via emails, phone calls and face-to-face.
• To Provide customers with product knowledge and manage customer order entries.
• To Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Required Qualifications

• Preferred candidate should be resident around the Lekki environs.
• Good communication, presentation and analytical skills.
• Excellent customer relations skills.
• Ability to work under intense pressure
• Minimum of 1-2 years working experience.
• Minimum of 1 year working experience as a customer service personnel.
• Crisis management.
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to take the extra mile to engage and satisfy customers.
• Graduate degree from a reputable Academic Institution.
• A proven track record of positive reviews from customers on excellent service delivery.