Customer Service Manager

Reli Communication Limited, an organization with more than 20 years of experience on the market for holiday homes. In the South of France and Spain we have a varied offer: charming villas with swimming pool, country cottages, small castles, chalets and apartments.

We are recruiting to fill the position of:

Job Title: Customer Service Manager

Location:
Lagos

Job Description


  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Recruit, mentor and develop employees through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Maintain an orderly workflow according to priorities

Requirements

  • Proven working experience as a customer service manager
  • Experience in providing customer service support
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • BS degree in Business Administration or related field
  • Must reside in Lagos
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Working knowledge of customer service software, databases and tools
  • Ability to think strategically and to lead