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Customer Service Officer

Addosser Microfinance Bank, an innovative institution dedicated to improving the living condition of everyday people through value-added financial products and services requires suitable candidates to fill the role below:

Job Position: Customer Service Officer
Job Location
: Nigeria


Main Responsibilities

  • Managing incoming calls and customer service inquiries.
  • Generating sales leads that develop into new customers.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Take the extra mile to engage customers Accurately captures customer information
  • Creates and maintains service reports.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Follow communication procedures, guidelines and policies.
  • Compile reports on overall customer satisfaction.

Relevant Qualification & Experience

  • 1-2 years cognate experience in Customer Service.
  • B.Sc/HND in Social Sciences or any other relevant course of study.
  • Excellent communication, reporting skills
  • Applicants must not be more than 25 - 30 years
  • Has worked in a microfinance bank or any financial institution.
  • Excellent Interpersonal Skills
  • Must be computer literate
Click here to Apply