Customer Support / Customer Engagement

Knowledgeware Technologies is an Educational Service Provider based in Lagos (Nigeria) that specializes mainly in Computer Based Testing (CBT), e-registration and application, e-recruitment services, IT Training and Certifications and other related e-learning services.

As part of our expansion plans and commitment to excellent service delivery, Knoweldgeware Technologies wishes to employ the services of:

 Job Title: Customer Support / Customer Engagement

Location: Lagos

Core Responsibilities

  • Provide first level support services to customers.
  • Effectively monitor and manage communication across various electronic and social media channels.
  • Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
  • Research, prioritize and resolve customer issues in timely and accurate fashion.
  • Maintain and update all documentations of customer inquiries and responses for future reference.
  • Direct or route customer inquiries and complaints to appropriate personnel for assistance.
  • Handle dissatisfied customers in a courteous and professional manner.

Personal Competencies

  • Possess a good verbal, written and presentation skills
  • Excellent Organisational and Multi-tasking abilities
  • Smart and Proactive
  • Must be creative in his approach to resolving customer complaints
  • Must be vast and knowledgeable particularly with happenings in the educational sector in Nigeria.
  • Must be polite and courteous at all times in his/her interactions with customers
  • Must be tech savvy and proficient in the use of social media

Education Requirements

  • HND/BSc in any discipline
  • Minimum of Second Class (Lower Division) or Upper Credit