Electronic Platform & Vendor Relation Program Officer

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we collaborate to put bold solutions into action - helping people triumph over adversity and build stronger communities from within, now and for the future. In Nigeria, Mercy Corps operates in over 13 states focusing on key thematic areas of humanitarian response, conflict mitigation and adolescent girls’ empowerment.

We are recruiting to fill the position below:

Job Position: Electronic Platform & Vendor Relation Program Officer

Job Location: Biu, Borno 

Program / Department Summary

• Mercy Corps Nigeria’s humanitarian program aims to provide assistance to populations affected by the crisis in Northeast Nigeria.
• With funding from humanitarian donors including OFDA, FFP, EU, and ECHO the humanitarian programs engage in several interventions including but not limited to food assistance, non-food items (NFI), protection, livelihoods, cash transfers, WASH and capacity building of humanitarian response actors.
• Mercy Corps is scaling-up and expanding its humanitarian response in Northeast Nigeria to reach more beneficiaries with additional assistance in a wider geographic area.

Position Summary

• The Electronic platform & Vendor Relation Program Officer is responsible for assisting in the implementation of CTP activities across all sectors in the intervention communities of southern Borno State.
• With support from the Senior Program Officer - Cash & Vouchers, s/he will supervise all vendor activities, be directly responsible for day to day management of the electronic platform projects, project selection and planning, project assets, local government and community liaison work, monitoring and payment.
• The CTP/CFW Program Officer will report to the Cash & Vouchers Senior Program Officer and work collaboratively with fellow program and MEL staff.
• S/He may also support other livelihood sector interventions including unconditional cash transfers, livelihood grants and VSLAs.

 Job Responsibilities

• Plan and ensure the effective implementation of CTP.
• Contribute to all CTP related field work, vendor mobilization, support beneficiary identification/registration, distributions, and monitoring.
• With input from the team leader, oversee the start-up or rollout of e-voucher and cash transfer systems
• Draft context specific training materials for beneficiaries and vendors
• In collaboration with the operations and finance teams, oversee the management of hardware (smartphones and wireless printers and E-cards
• Manage the relationship with the e-voucher service provider, communicating issues and questions in a clear manner
• Request and monitor technical upgrades and development of e-voucher platform as required or desired or desired to serve program needs
• Work with finance and compliance to ensure the e-voucher platform meets Mercy corps’ compliance and logistic rules and data privacy policies
• Work closely with, and coordinate day to day activities with field teams and other relevant staff at Mercy Corps
• Report on any problem encountered in the field such as project participant or vendor complaints (in collaboration with the MEL team)
• Work with program and MEL teams to maintain all documentation relating directly to cash transfer activities required to ensure accountability
• Support on administrative matters relating directly to cash transfer activities including reconciliation with cash-out agents following distributions
• Maintain all documentation relating directly to cash transfer activities required to ensure accountability.
• Provide support on administrative matters relating directly to cash transfer activities including reconciliation with cash-out agents following distributions.
• Contribute to effective program reporting, monitoring and evaluation systems for both internal and external use in coordination with the other program staff.
• Work with the Senior Program Officer Cash & Vouchers to prepare monthly cash transfer activities.
• Provide information on CTP activities as requested by the Team Leader, Deputy Team Leader, Senior Program Officer Cash & Vouchers or MEL team.
• Support orientation for all new staff on CTP.
• Report on any problems encountered in the field such as project participant complaints, local authority interference, and security threats to MC staff and activities.
• Coordinate with MC Security Officer and Livelihoods Manager on any threats to MC staff and activities; follow up on incidents/security threats in areas of operation.
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
• Other duties as assigned.

Knowledge and Experience

• BA/S in relevant field required;
• 3 years of experience working on the development, implementation, administration and compliance of a field-based international development or humanitarian program; general program management experience required.
• Prior experience implementing distributions is required, preferably in a non-camp setting. Experience with CTP/CFW or other community micro-projects strongly preferred.
• Prior experience in managing vendors and electronic platforms is required.
• Experience working with multiple stakeholders to identify beneficiaries according to criteria required.
• Experience with running assessments, monitoring and evaluation and other learning efforts required.
• Experience representing the organization and its interests to a diverse range of local and international government officials, local civil society organizations, other international organizations, the media and the public.
• Commitment to renewing and maintaining knowledge of best practices
• Demonstrated training and facilitation experience
• Ability to work under pressure
• Demonstrated strengths in analytical skills, monitoring and evaluation, and report writing
• Strong interpersonal, intercultural and communication skills
• Excellent oral and written skills and computer skills
• Fluency in English; fluency in Hausa is required.

Success Factor

• The successful candidate will have a can-do attitude. Ideally s/he will have previous experience in working in large-scale emergency programs in insecure and conflict-affected contexts.
• S/he is a problem solver, an effective community mobilizer who is adept in successfully dealing with issues of complexity.
• S/he is an active listener and contributor, working to create a strong team share ideas and learn.

 Closing Date
29th May, 2017.

 Application Method
Interested and qualified candidates should submit their CV's and Cover Letter in one document, addressing the position requirements to email

Note

• All applications must include the position title in the subject line.
• Only short-listed candidates will be contacted for interview and we are an equal opportunity organization so women are strongly encouraged to apply for this position.