Head of Operations Job at G4S Secure Solutions

G4S is the world’s leading security solutions group with operations in over 125 countries. In Nigeria, G4S provides secure transport, security technology, training and integrated security solutions to customers operating in the commercial, diplomatic, industrial, telecom and transportation sectors.

We are recruiting to fill the position below:

Job Position: Head of Operations 
Job Reference: G4S/TP/511097/56277
Job Location: Lagos
Job Category: Guarding
Contract Type: Full Time
Country: Flexible
G4S Business Unit: Nigeria
Job Introduction

• Reporting to the Country Manager Director - Nigeria, the Operations Director coordinates the provision of contractual and ad hoc security services to customers, in compliance with legislation, G4S policies and procedures, to ensure achievement of budgeted financial targets.
• The incumbent is also responsible for monitoring the quality standards of all security services, ensuring adherence to regional standards.

Role Responsibility
Effective management of the division’s financial performance:

• Manage relationship between actual results, budgets and forecasts
• Achieve Contract profitability according to targets
• Prevent claims through regular customer risk assessments
• Achieve existing Revenue Growth
• Initiate cost saving model and controls
• Gross Margin Management
• Ensure Labour Efficiency according to standards
• Ensure Overheads control according to standards
• Manage escalation to completion

Client retention and maintaining customer service levels:

• Ensuring that all required formal customer meeting are scheduled, attended and documented
• Ensure quality service delivery in line with the ‘G4S Way’

Effective management of the division’s people performance:

• Proper allocation of employees to positions to fulfil contract requirements
• Ensure employees adhere to standards and address accordingly in line with G4S policies and procedures
• Analyse and address employee turnover
• Ensure appropriate level employee training and development
• Maintain excellent employee motivation, performance management and engagement

New business development:

• Identifying new business opportunities in the region’s sphere of operations, as well as in terms of growth of business with existing customers, driven by the promotion of integrated security solutions.
• Demonstrate a thorough understanding of the competitor environment faced by Nigeria
• Involvement in community and business forums and general public profile

The Ideal Candidate
Qualifications:

• Relevant Tertiary qualification
• Successful completion of higher schooling qualification +3
• Driver’s License

Experience:

• Two to five years’ relevant work experience
• Five years’ experience in operations management
• Exposure to manned security services and Cash services is a distinct advantage

Competencies:

• Leading people
• Delivering performance
• Managing professionally .
• Collaborating and Co-operating
• Driving Change

Skills:

• Written communication skills, at a high proficiency level
• Verbal communication skills, at a high proficiency level for English would be desired.
• Computer proficiency in:
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• EasyRoster Advantageous
• VIP Payroll Advantageous
• Google Mail and Google Drive Advantageous

Package Description
Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.