Help Desk Support Trainee

Tranter IT Infrastructure Services Limited (TITIS) was founded in 2004 and offers flexible IT support, expert training and professional IT project delivery. We support small, medium and large-sized organizations throughout West Africa. TITIS helps clients improve organizational and individual performance by leveraging on well- designed and managed IT infrastructure, backed by expert IT support and training.


We are recruiting to fill the position below:

Job Position: Help Desk Support Trainee 

Job Locations: Lagos, South- West, South- East, Far North & South South
Requirements
Level of education/qualifications normally required:

  • HND/B.Sc in Computer Science, Engineering or related discipline with an IT focus
  • Certifications: A+, MCSE, MCSA, MCITP, CCNA is a plus.
  • Specific work experience:  0 - 2 Years

Technical / Functional skills:

  • Ability to interact with colleagues within IT and other departments.
  • Deep understanding of running IT services in regards to technology and processes.
  • Strong analytical, design and development skills including troubleshooting and integration of IT services.

Behavioral Competencies:

  • Ability to communicate openly and effectively
  • Keen attention to detail.
  • Capability for problem solving, decision making, sound judgment, assertiveness.
  • Strong customer / end-user / client service orientation.
  • Highly self-motivated and directed.

Linguistic skills:

  • English.