Import / Export Supervisor

Spectrum Forwarding & International Logistics Limited is a commission agent/performing a task on behalf of the exporter/importer routine tasks such as Loading/unloading of goods,storage of goods,arranging local transport, obtaining payment for his Customers.
Our scope covers the area of freight forwarding and logistics services.


Job Title:  Import/Export Supervisor
Duties & Responsibilities:

• Handling all aspects of international freight movements (export by Sea, air and/or land) You will act as a conduit between our customer and carriers to ensure all needs are met within the specified delivery time, taking responsibility for monitoring progress and keeping the customer advised of the status.
• Manage Import/Export Documentation and Processes to agreed KPIs.
• The day to day monitoring of freight forwarders transporting inbound/outbound freight
• Obtaining freight quotes from suppliers and providing costs to sales teams
• Internal analysis of freight costs, identify issues, over charging and any associated corrective actions.
• Invoice checking to meet tight deadlines
• Build strategic, professional and ethical relationships with internal and external entities
• Ensure a consistently high level of service and communication by supporting Supply Chain and Customer Services to meet deadlines.
• Complete FOA documentation,
• Anticipate and plan for future changes to any current legislation.
• Review and audit import/export documentation and ensure that correct harmonized codes are being applied by the 3rd party importing agents, identify errors, taking corrective action when required.
• Complete monthly HMRC reconciliation for sign off by senior management team.
• Review and update all process documentation in Cochlear document management system.
• Maintenance of import/export country database.
• Liaise directly with carrier and customers on shipment planning and coordination
• Engage with dedicated customer on daily basis ensuring goods move as planned.
• Complete ad-hoc freight procurement
• Handle and be experienced in international documentation such as; Bill of Lading, Letters of Credit & Bills of Exchange
• Advise on or complete customs clearance
• Investigate customer queries and concerns
• Liaise directly with carriers and agents to resolve exceptions and discrepancies as they arise
• Work with suppliers and Demand Planners to ensure efficient customs procedures.
• Manage communications and relations with internal/external customers & suppliers.
• Follow relevant quality procedures in order to deliver quality products and services and identify and support the implementation of continuous improvement
• Day to day carrier management
• Any other duties as required

Desired Skills/Qualifications:

• 3years + experience within the Freight Forwarding Industry as an Import/Export specialist or progression to this level.
• Sound knowledge of import and export procedures. An in-depth knowledge of the complete supply chain so that you can co-ordinate effectively and liaise with vendors and departments.
• Very good understanding of day to day ocean freight operations, the principles of global supply chains and logistics operations
• Clear understanding of Practical and procedural knowledge of international documentation
• Must have a proven track record in implementing and maintaining carrier and internal shipping systems. In addition to this you will have a good understanding of the systems and electronic communication methods used to keep track of stock movements, delivery times, transport costs and performance evaluation.
• Excellent knowledge of MS excel & General knowledge of other MS office products, Outlook, powerpoint, word
• Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams
• Desire and commitment to achieve excellence.
• Good understanding of tariff codes processes.
• Worked in freight forwarding/knowledge of 3PLs.
• Knowledge and ability to demonstrate internal and external customer management.
• Competent at using all online portals (EU/HMRC) associated with the management of imports and exports.
• Good employment history with Supervisory experience ideally
• Need to be IT literate