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IT Change Officer

AB Microfinance Bank Nigeria Limited is a member of an international network of Microfinance Banks under Access Holding Microfinance AG (www.accessholding.com), with its Head office in Berlin, Germany.

The Group provides world class banking services to micro, small and medium enterprises and private individuals in Africa and Asia. It has been spreading out to other countries across the globe rapidly.

We are recruiting to fill the positions below:

Job Position: IT Change Officer

Ref Code: CHO/IT/JAN/2018
Location: Lagos
Main Task & Responsibilities

  • The change management activities within the department. The primary objective of change management is to enable beneficial changes to be made, with minimum disruption to IT services
  • Responsible for controlling the lifecycle of all changes and change portfolio
  • Ensure updates of the change management guidelines and procedures
  • Implement the change management guidelines and ensure compliance at all times
  • Conduct impact analyses, assess change readiness and identify key stakeholders
  • Review change requests and ensure completeness with required stakeholders
  • Integrate change and configuration management activities into project planning and release management
  • Identify and manage anticipated resistance
  • Follow and check the evolution of the change requests implementation
  • Process owner of the change management process
  • Deliver training sessions on change management process when required
  • Key player in the solution delivery lifecycle process
  • Define and measure success metrics and monitor change progress
  • Track and report issues
  • Ensure process improvement over time by leveraging lessons learned exercises.

Necessary Experience, Skills and Knowledge

  • Good knowledge of business processes and/or Accounting
  • Analytical, problem solving skills and process-oriented approach to work
  • Self-starter, self-managed, and able to work under stress to meet deadlines
  • Collaborative, consultative and customer-oriented approach
  • Strong communicator & negotiator and Affinity with the IT world
  • Reliable team player with excellent communication skills
  • Minimum B.Sc / HND in Computer Science, Economics or related discipline with cognate experience
  • Minimum of four years working experience within an IT environment
  • At least two hands-on relevant professional experience in a similar role
  • Provide information about the products and processes in the bank by being well-connected in the bank to gather such information
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