IT Tools Specialist

Job Responsibilities

1. Based on the project requirement to deploys, configures and maintains all the project required IT tools, including the BMC Remedy ITSM tools, monitoring tools and automation tools and related integrations.
2. Particular applications to be supported and maintained include Service Desk, Change Management, Service Request Management, Dashboards and Business Analytics, and Asset Management.
3. Frequent interaction is required with IT Service Center, the change management team, the asset management team, database team, and server team. Problem solving, communication and teamwork are keys to success in this position. 
4.  Design, development, customization and administration of Remedy-based systems that align with Incident, Problem, Change, Service Request, Asset and Knowledge Management 
5. Continuous optimization of these (and future) tools to better align with IT Service Management best practices (e.g. ITIL) 
6. Customization and creation of Remedy workflows according to customer requirements
7. Ability to estimate work effort for customizations, enhancements, and configuration requests

 Qualifications

   Minimum of Bachelors degree or HND

   Minimum of 2:2-second class lower 

Requirements

   1. More than 5 years IT operation and maintenance experience,  master mainstream IT        operation and maintenance tools, automation tools,  reports tools. Be familiar with            process deployment and configuration

   2.  Ability to manage and monitor application availability and have excellent ability of            analysis, problem-solving

  3.  With strong communication skills, be able to organize IT service desk, change                management team, asset management team, database team, and server team to            discuss and solve problems