Marketing Supervisor

We are DIIKINS Food Company Ltd, and we are a start up company located along Apapa Oshodi Express in the Ijesha area. We are looking to introduce a lot of new fun and innovative products into the Nigerian market and we are looking for great team members to join us achieve this. At DIIKINS Food Company, every employee has the opportunity to make an impact—from marketing and research & development, to manufacturing, finance and sales—each function plays a critical role in our success. By living our values of trust, candor and ownership we create great relationships that help us deliver results and drive meaningful change for our brands and business.

Job Position: Marketing Supervisor
Reports to: Marketing Manager
Business Purpose/Objective

• To deliver strong product availability and stock management in order to achieve sales to budget; to control store processes in order to achieve margin; to lead the team and ensure the customer service standards and company procedures are adhered to. As a primary contact for NAPI customers, the Supervisor is heavily involved in and provides friendly, courteous, and helpful customer service on a daily basis. The Supervisor is also responsible for the total operations of the retail outlet and performs various duties personally or through supervision of the division.

Core Working Relationships

• Marketing Manager, and Direct Reports

Accountabilities (Responsibilities)
Operations

• To encourage the team to maximise sales through excellent and impeccable customer service
• To ensure the team achieves its departmental targets and objectives
• Carry out duty management shifts as required
• Organise rotas for the department and store where necessary using appropriate I.T systems
• Customer Service Standards
• Know and demonstrate by example the customer service standards
• Lead and coach the team in their ability to effectively deliver the company’s service standards
• Effectively deal with customer issues in store when on duty managing

People, Training & Development

• Facilitate/assist in training the team; utilise relevant manuals/tool kit trainings as necessary
• Motivate the team to achieve departmental objectives
• Effectively communicate goals and objectives to the team
• Attend/complete trainings as necessary
• Where required, complete /assist in carrying out performance reviews for the team
• Merchandising & Stock Management
• Ensure department displays are well-maintained: replenished, faced up and stock rotated in line with company guidelines
• Ensure departmental ordering is completed and stock volumes managed appropriately
• Monitor regularly, and minimise, wastage
• Departmental stock takes: ensure periodic stock takes are completed and recorded according to company procedures
• Store stock takes: assist in overseeing periodic stock takes for the whole store as required;

Systems & Procedures

• Follow correct procedures for receiving and checking deliveries and ensure paperwork is processed in line with company policy
• Ensure due diligence checks are completed according to company procedures: price checks (periodically) and date code checks
• Follow accident reporting procedures

Generic Competencies

• Managerial skills in Business and People
• o Planning
• o Reviewing
• o Motivating
• o Coaching
• o Performance Management
• Interpersonal and Communication Skills
• Problem Solving and Team Building Skills

Functional Competencies

• Ability to follow and enforcer company procedure
• Ability to interact with
  Click here to Apply