Monitoring Executive

Rutotech International is a privately owned Nigerian company with its operational office at Block L Plot 2B Road KL, Sparklight Estate, Lagos - Ibadan Expressway, Ogun State, Nigeria. It began operations in 1994 with the core business of providing leading edge solutions and services in the areas of Supplies, Installations and Maintenance of Telecommunications Equipment, and later added to its services Recruitment, Training, as well as Manpower supplies and Human Resource Management.

We are recruiting to fill the position below:

Job Title: Monitoring Executive

Location: Lagos

Responsibilities

• Responsible for overall operation business, application and system monitoring, applying Event Management Process
• Responsible for design and develop convenient business, application and system monitoring tools to increase monitoring productivity and increase business and operation transparency
• Responsible for monitoring incidents volume, trends, major incidents, and generate daily, weekly, monthly incident reports
• Responsible for generating collective reports of problem management
• Responsible for monitoring service requests volume, trends and generate daily, weekly, monthly service request reports

Skills and Capability Requirements
Qualification:

• Bachelor's or MBA degree with strong academic and extracurricular performance may be substituted for two years of experience

Experience:

• At least 5 years of experience in IT support up to 2nd or 3rd Line and have experience with helpdesk / call logging tools and implementing Service Desk policy and SLA's
• Working experience of managing service desk in Telecom, Managed Service, System Integration, Management Consulting field or similar industry is preferred
• Working experience of team leading, and have worked on a Service Desk
• Knowledge & Skills
• Proven skills in managing a service desk; support monitoring team if necessary
• Knowledge of implementing SLA's and best practice is preferred
• An understanding of Incident Management and Service Delivery would be beneficial to the candidate
• Excellent verbal and written communication skills in English and local language