National Service Manager Job at Hobark
Hobark International Limited (HIL) is an Integrated Services Company whose subsidiaries: DrillPet International Limited (DIL), Uniterm Nigeria Limited (UNL), UltiProc Nigeria Limited (UPNL), Hobark Consultant Management Services (HCMS) and Gigasec- provide Manpower Services & Logistics Support, Drilling Operations and Consultancy Services, On/OffShore Catering Services, Drilling Rigs & Drilling Bits and Procurement Services to the Oil & Gas Industry.
We are recruiting to fill the position of:
Job Title: National Service Manager
Req I D: Req-0907
Location: Nigeria
Role
- Responsible for operating an efficient service department. To operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relations, and accurate service records.
Essential Duties
- To cover service networks all over Nigeria
Service network:
- To establish service network according to sales network development
- Branch
- Dealer- Sales, Service, Spare parts
- Area- Mechanic, Part shops, Dealers
Education Training:
- Develop training curriculum and execute training of service technicians and mechanics
- Maximise productivity levels of service technicians
Warranty:
- Monitor all Department warranty claim submissions and requisite credits and take action as required
- Issue market information specific to product malfunction
- Quality problem analysis
- Ensure registration
Customer Service:
- Provide high quality service for the motorcycle, marine and power products.
- Maintain a high degree of customer satisfaction
Training & Experience
- A preferred background in motor-cycles of all engine sizes, however we would consider someone from other automobile backgrounds.
- Minimum of 5-10 years postgraduate experience in motor-cycle industry or associated trade
- Individuals will have good communication skills, both oral and written, and be able to work independently and be self-motivated.
- B. Sc or HND in mechanical engineering
Primary Skills:
- Service Operations
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