Customer Service Representative

Lorache Group - Our client, an Internet Service Provider (ISP) Conglomerate is currently recruiting suitably qualified candidates to fill the position below:

Job Position: Customer Service Representative
Job Location: Lagos

Job Description

• Our Client is searching for an active and vibrant Customer Service Representative with a knowledge on Management Information System initiatives.

Job Summary

• Monitors, Provides customer support and maintain the network and phone systems, provides third level technical support for stores and corporate office.

Responsibilities

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Monitors Voice Mail and phone equipment as well as maintaining them
• Provides customer support through research and materials
• Works with communications vendors on issues with phones and network as well as moves, adds and changes
• Consults employees, vendors, and other Information Systems personnel to resolve operational and technical issues.
• Researches and diagnoses issues involving corporate office and retail store Network and phone hardware and their configurations.
• Provides technical input for required technical information and updates
• Consistently demonstrate a high level of customer service to customers and staff.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Follow communication procedures, guidelines and policies

Requirements and Qualifications

• 2 years related experience on the job or equivalent combination of education and experience
• B.Sc/HND in any related field.
• Ability to communicate effectively in a potentially stressful environment
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to utilize Word, Excel and other computer applications.

Note: Use the position applied for as subject of the mail.