Customer Service Representative Job at Obeezi.com

Obeezi.com is a fast growing Nigerian one-stop online shopping mall that offers best prices in Nigeria and an exceptionally easy and convenient shopping experience. Obeezi Mall provide you with products you can trust ranging from Clothing, Shoes, Wrist watches, Sunglasses, Colognes, Fashion Accessories and much more with options of paying through Cash on Delivery or Debit Card at the fastest delivery service.

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Lagos

Job Description

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming and outbound calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure  resolution
• Keep records of customer interactions
• Follow communication procedures, guidelines and policies
• Resolve customer complaints via phone, email, mail or social media
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, refunds, or replacement
• Take payment information and other pertinent information such as addresses and phone numbers
• Inform customer of deals and promotions
• Ensuring proper customer service is being delivered
• Present daily, weekly and monthly reports.

Qualification

• HND/B.Sc in Social Sciences or any related field

Work Experience:

• 2 years of work experience in customer service operations.

Requirements:

• Proven customer support experience
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and interpersonal skills
• Ability to multi-task, prioritize and manage time effectively.

Method of Application
Interested and qualified candidates should send their CV to: careers@obeezi.com using "Customer Service Representative" as the subject of the mail.