Head of Operations (Quick Service Restaurants) (51023133/001) Nigeria
Job Summary/Introduction
Description
A restaurant chain company, part of a larger holding company is recruiting for a Head of Operations to oversee and optimize the day-to-day operations of their multiple restaurant locations.
Description
Job responsibilities
- Team Leadership and Development: Recruiting, training, and leading a high-performing operations team
- Operational Oversight: Developing and implementing operational policies and procedures to ensure smooth and consistent operations across all restaurant locations.
- Quality Control: Implementing and maintaining quality control measures to ensure that all products and services consistently meet or exceed the brand's standards.
- Financial Management: Working closely with the finance department to develop and manage budgets for each restaurant location.
- Guest Experience: Prioritising and enhancing the overall guest experience by monitoring customer feedback and implementing improvements.
- Compliance and Regulatory Adherence: Ensuring all restaurants comply with local health and safety regulations, food safety standards, and other relevant legal requirements.
Candidate requirements
- Bachelor’s degree in business administration, Hospitality Management, or a related field.
- Proven experience in a senior operations role within the restaurant industry.
- Strong understanding of restaurant operations, financial management, and customer service.
- Ability to think strategically and solve problems effectively.
- Familiarity with industry trends and best practices.
If you have a passion for the hospitality industry and this role aligns with your experience and skillset, please do not hesitate to apply.