Account Manager Job at Dotts Media House

Dotts Media House is Africa's leading digital marketing firm - using three arms - content, consulting and strategy - to create campaigns, movements & stories that inspire change and socio-economic development - helping our corporate, institutional and governance clients expand their reach across an increasingly progressive audience. We have led almost 8 years of impeccable digital marketing, public relations, influencer marketing, corporate communications, project management, crises / reputation management, and government relations experience. We have several national/global awards & recognitions for our work.

We are recruiting to fill the position below:

Job Position: Account Manager

Job Location: Lagos
Job Type: Full Time

Job Description

• We are looking for an Account Manager who will be responsible for building and maintaining strong relationships with our clients.
• Your main objective will be to understand each client's unique needs and goals, and proactively provide exceptional service and support, ensuring client satisfaction, retention, and growth.

Responsibilities

• Develop and maintain strong relationships with key clients, understanding their business objectives and providing strategic solutions.
• Serve as the primary point of contact for clients, handling inquiries, resolving issues, and ensuring customer satisfaction.
• Identify new business opportunities within existing accounts and work towards expanding the client portfolio
• Negotiate contract terms and pricing agreements with clients, ensuring mutual benefit and long-term partnerships.
• Conduct market research and gather customer feedback to enhance service offerings and meet client needs.
• Conduct regular business reviews with clients to assess performance, address concerns, and identify areas for growth.
• Analyze market trends and competitor activities to provide insights and recommendations to clients.
• Prepare and deliver sales presentations, proposals, and contracts to potential and existing clients.
• Stay updated on industry developments and maintain knowledge of the company's products services.
• Resolve conflicts and handle difficult situations with clients in a professional and diplomatic manner
• Identify upselling and cross-selling opportunities within existing accounts to maximize revenue.

Key Requirements

• Bachelor's Degree in Business Administration or related field with 3 - 5 years of relevant work experience.
• Proficiency in MS Office.
• Analytical skills.
• Strategic thinking.
• Excellent communication skills(writing/speaking).
• Exceptional time management skills with the ability to handle multiple client accounts simultaneously.

Perks of Working with Dotts Media House

• Competitive Salary
• DMH Reward and Recognition system
• Great team and Innovative culture
• Flexible work environment
• Career advancement Opportunities

Method of Application
Interested and qualified candidates should send their CV to: jobs@dottsmediahouse.com using the Job Position  as the subject of the mail.