Anti-Fraud Officer Job at PalmPay

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Position: Anti-Fraud Officer

Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• We are looking for an experienced Anti-Fraud Officer who is passionate about our mission of driving financial inclusion in Africa. 
• The ideal candidate will be responsible for processing and reconciling vendor and customer disputes. 
• In this career, you may also resolve merchant disputes associated with a previous transaction and analyse cases of chargeback fraud.

Responsibilities

• Customer's wallet review on suspicious transactions.
• Receive and incident in the complaint register all cases of Fraudulent Banking activities, Fraudulent Lending activities, Erroneous transfers, Business Gone Bad, and other fraud-related cases. To ensure all the fields/data requirements in the Complaint register are adequately populated.
• Identify business areas requiring increased security controls to protect the company and its end users from future incidents of fraud.
• Keep detailed records of suspicious activity, analyse trends, communicate security threats to management and provide recommendations for loss mitigation as needed.
• Respond to fraud queries across multiple channels
• Review, investigate and resolve irregular transactions reported.
• Utilise various data analysis and accounting tools in collecting, sorting and analysing financial data to obtain results which reveal inconsistencies as well as possible suspects.
• Conduct interviews to obtain information useful in resolving financial crimes.
• Liaise with internal teams, merchants, banks, transaction processors, regulatory bodies, law enforcement and any 3rd party involved.
• Restriction of reported wallet from other Banks.
• Escalation of fraudulent transactions from our customer's wallet to the beneficiary banks.
• And other tasks to be assigned by the Line Manager.

Requirements

• Bachelor's degree in any field
• 2-3 years of experience in Anti-Fraud or any other related field
• Sound Knowledge of fraud detection management, identity theft and information and security management
• Must have a deep knowledge of Fraud Management (Identity theft & Information & Security Management)
• Problem-solving and result-oriented.
• Proficiency in Microsoft Office Packages and other work tools.