Arnergy Recruitment for Network Support Trainee

Arnergy is a distributed utility providing energy reliability to SMEs and economic clusters in emerging market with flexible acquisition options including energy Subscription (ES) based on monthly fixed fee, consumer financed Lease to Own (LO) with monthly instalment or a Outright Sales (OS) option. Arnergy is on track to deploy excess of 100 Megawatt installed PV capacity powering more than 35,000 businesses across impact sectors not limited to Healthcare, Education, Hospitality by 2023. If you are excited to be part of the solution to Africa's energy crisis starting with Nigeria, we are happy to have you on board.

We are recruiting to fill the position below:

Job Position: Network Support Trainee

Job Location: Lagos
Job Type: NYSC

Responsibilities

• Monitoring network (systems) performance in real-time, on a daily basis.
• Performing remote troubleshooting and diagnostic evaluation for resolution of anomalies/faults.
• Effectively documenting anomalies, faults and resolutions on the CRM (ticketing software).
• Use basic tools and instruments to assemble, adjusts, calibrate, repair or test various products
• Escalation of alerts and faults for timely resolution by the Operations team.
• Conduct telephone support to customers by assessing hardware, software, and network-related issues on solar systems.
• Collaborate with other internal and external stakeholders on solving complex technical problems and developing innovative solutions.
• Provide support to the CX, Product, Software and Operations Teams.

Qualifications and Experience

• Currently undergoing the National Youth Service Corp
• Minimum of 1 year experience working in a similar role.
• A University Degree in IT, Engineering, or Business-related degree
• CCNA, CCNP or any related Energy certification will be an added advantage
• Good understanding of the concepts of systems architecture and operating systems.
• Must be organized, and goal-oriented with excellent time management skills and the ability to prioritize.
• Good Excel skills
• Electrical or solar experience is a plus.
• Good understanding of the energy industry.
• An excellent communicator, organized and a great team player.
• Ability to work on shift.

We’d also like to see:

• Flexibility and comfort working in a fast-paced, agile environment.
• High level of attention to detail.
• An attribute of grit.

Note: Come join Arnergy’s team and help improve distributed energy reliability to businesses and homes in Nigeria.