Banking Operations Analyst Job at Verto

Verto is a global B2B payments solution that helps businesses send money to anyone, anywhere. Using a purposefully built tech infrastructure and payment rails, you can instantly send and receive money in over 200 countries. Today, Verto helps 1000+ customers from startups, SMEs to large corporate companies convert millions of dollars per year. Using our liquidity and price discovery marketplace solution, new customers can convert between 49 currencies, open bank account or wallets in seconds and make payments on a single platform.

We are recruiting to fill the position below:

Job Position: Banking Operations Analyst

Job Location: Lagos
Job Type: Full-time

Job Description

• We are seeking a talented and motivated Banking Operations Analyst to join our growing team.
• Reporting to the Banking Channel Director, you'll be a key player within the Banking function, responsible for ensuring the operational health and expansion of our banking and payment infrastructure.
• This role is crucial for delivering a strong product and a best-in-class customer experience.

What You'll Be Doing

• Owning the operational management of banking and payment partners, ensuring compliance with provider restrictions and risk appetites.
• Supporting new banking partner applications, providing required KYC and other relevant information during the onboarding process.
• Working closely with the Expansion team to support banking requirements for strategic expansion markets.
• Acting as an internal SME on banking partner capabilities, maintaining a capability record, and advising front-office teams on our offerings.
• Completing due diligence on our banking partners to ensure they meet the necessary standards.
• Supporting relationship management by tracking banking partner performance, managing action items, and arranging check-ins.
• Monitoring banking and payment partner fees to identify opportunities for cost savings.
• Managing user access, including creating new user requests and conducting quarterly access audits.
• Collaborating with Compliance to manage partner KYC refresh requests.
• Creating MI (Management Information) and KRI (Key Risk Indicator) reports for management, focusing on key areas like RFI trends, partner risk breaches, and bank account costs.
• Identifying and implementing improvements to banking operations processes.
• Managing the Banking Operations inbox to ensure timely and effective responses to internal and external requests.

What You Need

• 3+ years of experience in banking operations, compliance, or a similar role within the fintech, payments, or banking sector.
• A solid understanding of financial and compliance risks within a banking operations context.
• Proficiency with data analysis tools like Excel/Gsheets.
• Strong communication skills, with the ability to confidently interact with internal teams and external banking partners.
• A highly motivated, proactive, and solution-focused mindset, with a desire to take ownership and improve processes.