Business Operations Director Job at Tek Experts

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

We are recruiting to fill the position below:

Job Position: Business Operations Director

Job ID: 9613
Job Location: Victoria Island, Lagos (Hybrid)
Categories: Business Development/Sales

Overview

• We are looking for a Business Operations Director ready to be accountable for executing the strategy, plan, and implementation to ensure the assigned LOB's delivery, client relationship, and growth.
• Ensuring best-in-class service, and providing awareness of the market opportunities within the designated Line of Business (LoB).
• The role assumes regular interaction with the client assuring the performance targets and customer satisfaction is optimally managed, as well as coordinating activities across multiple functions.
• This role will operate within the Tech Talent unit under the management of the CEO and be based in the EMEA region.

Responsibilities

• Align with Marketing, Sales, Legal and Pricing teams to support lead generation, pipeline management and deal closure to meet forecasted targets
• Strategize with Leadership to identify new markets, industries, offerings and strategic partners across the region
• Liaise with marketing to create case studies/ success stories of the customer project
• Work with legal and finance to optimize client and employee contract terms and pricing to scale the business
• Hold global responsibility for delivering customer?projects and driving annual revenue
• Responsible for client onboarding, following a defined onboarding plan and ensuring that all functions have and follow their own onboarding playbook
• Central point of contact for customers to raise concerns, issues, or requirements, providing regular client updates internally and externally while developing references for prospects
• Align product messaging, engaging with top customers and identifying key areas of risk
• Develop relationships and help expand/develop accounts for additional revenue and services supporting sales team
• Work with functional leaders to ensure readiness to deliver the Tech talent offering in line with client requirements and expectations
• Partner with Talent Acquisition teams to ensure we source the right talent and onboard with excellence
• Work with Resource Managers to ensure client and employee expectations are met
• Oversight of hired talent to ensure all needs are met, i.e. payroll, benefits, performance, development, and engagement
• Inspire and enable teams to deliver exceptional service across the LoB team
• Identify any gaps in readiness plans and working with leaders to ensure contingency plans are in place and implemented
• Promote, develop and communicate company culture, values and standards to all employees
• Ensure all billing occurs in a timely and accurate manner
• Accomplish objectives by establishing and managing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections

Qualifications

• Bachelor's or Master's (preferred) Degree in Business, Marketing, Economics, Engineering, or a related relevant discipline
• Management experience in a comparable position, supporting a company/Business Unit/Geography of 500+ employees for a minimum of 5 years
• Experience managing the Talent Lifecycle: Sourcing-Recruitment-Hiring-Onboarding and Performance Management, ideally in a Recruitment, Contingent Workforce Management, Employer of Record, Professional Employer Organization, Outsourcing or Business Process Optimization (BPO) business
• Strong remote leadership experience in an international company with a proven record working with C-Suite, VP, and Director level both internally and externally
• Proven experience and ability to build, develop, and manage strong client relations.
• Excellent networking and client/stakeholder relationship skills with a strong network and contacts
• Demonstrable operational excellence including strategic planning, budgetary handling, process optimization, and reporting, coordinating efforts across multiple functions
• Experience thriving in a fast-paced, high-growth, and rapidly changing environment.
• Results-driven, solution-focused, and decision-making from a high-level perspective
• Experience in management of results through others – ability to manage others by setting clear goals and objectives and later measuring performance against these objectives
• Highly motivated, self-starter, and results-oriented. Driven to win deals
• Highest standards of integrity and ethical behavior
• Strong communication and collaboration skills in a cross-functional team environment.
• Professional fluency in English is essential, both written and spoken.

Note

• Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices based on race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law.
• Hiring, transferring, and promotion practices are performed without regard to the above-listed items.