Call Center Agent Job at PreDiagnosis International

PreDiagnosis International - Our objective is to deliver health care programs and services to address the gap in the health sector. Our major roles as an e-medicine organization are to provide, maintain, and improve general health through the use of Telemedicine/ Telehealth-Hub country-wide especially to the teeming vulnerable larger percentage of the population.

We are recruiting to fill the position below:

Job Position: Call Center Agent

Job Locations: Abuja (FCT), Kano
Employment Type: Full-time

Key Tasks & Responsibilities

• Providing concierge-like services, working in a call center.
• Serve as the first point of contact for all interactions between the clients and doctors
• Process clients request received about health plans and inquiries via video and audio calls
• Provide immediate and ongoing follow up phone calls as necessary
• Extensive knowledge of using online call center phone and tracking system
• Keeping records of all conversation in our call center database in a comprehensive way
• Manage and answer heavy volume inbound and outbound calls
• Coordinate clients care through video & audio intake call
• Administrative duties such as scheduling appointments

Requirements

• Candidates should possess a Bachelor's Degree qualification with at least 2 years work experience.
• Experience as a call center agent preferably within healthcare
• Knowledge of telemedicine
• Fluent in the Hausa Language
• Must either be based in Abuja or Kano
• Must be computer literate

Method of Application
Interested and qualified candidates should forward their CV to: jobs@prediagnosis.org using the Job Title as the subject.