Call Center Agent Job at Pruvia Integrated Limited

Pruvia Integrated Limited - We are general service merchants with a strong desire to ensure customer satisfaction in the midst of efficient and effective service delivery. We offer a wide range of services. These services are delivered with skilled and experience guided by our core values and driven by our belief that we are more than conquerors.

We are recruiting to fill the position below:

Job Position: Call Center Agent
Job Location: Ikeja, Lagos
Employment Type: Full-time

Job brief

• We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way

Requirements

• OND with previous experience in a customer support role
• Track record of over-achieving quota Fluent in speaking English & Yoruba
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

Method of Application
Interested and qualified candidates should send their CV / Resumes to: careers@pruviaintegrated.com using the job tittle as the subject of your mail