Call Center Agent Recruitment at Virtual Switch

Virtual Switch International is recruiting to fill the position below:

Job Position: Call Center Agent
Job Location: Abuja
Employment Type: Full-time

Responsibilities

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization’s service and product information.
• Processing forms, orders, and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Recording details of comments, inquiries, complaints, and actions taken.
• Managing administration, communicating and coordinating with internal departments.
• Other duties as assigned.

Requirements

• Candidates should possess an HND / B.Sc Degree with at 3 - 5 years experience. 

Method of Application
Interested and qualified candidates should send their CV and application to: hr@totalsecureng.com using the Job position as the subject of the mail.