Call Center Operator

Beebeejump is a company specializing in providing independent solar energy solutions and developing and manufacturing. Meet the needs of different income households and businesses, such as lighting, entertainment, etc.And through the Pay as you go, to help users improve the quality of life, optimize productivity, and Enjoy life with electricity.

We are recruiting to fill the position below:

Job Position: Call Center Operator
Job Location: Lagos

Duties and Responsibilities
The Duties and responsibilities are not limited to the following:

• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call center “scripts” when handling different topics.
• Identifying customers’ needs, clarify information, research every issue and providing solutions.
• Meet personal/team qualitative and quantitative targets.
• Seize opportunities to up-sell products when they arise.
• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Accomplishes sales and organization mission by completing related results as needed.

Requirements

• Minimum of 3 years working experience. Must be fluent in Hausa and English Language.
• Excellent Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism and Multi-tasking skills.