Call Center Representative Job at Planet Partners

Planet Partners is a consulting and communication agency in Nigeria. The agency has been operating and offers experienced and knowledgeable consultants, as well as effective and creative communication tools. As a partner in business, Planet Partners provides expertise and services in three main fields: PR Strategy & Consulting, Crisis Management, Communication.

We are recruiting to fill the position below:

Job Position: Call Center Representative
Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
• The successful candidate will be able to accept ownership for effectively solving

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Meet personal/team qualitative and quantitative targets

Requirements

• Interested candidates should possess a Bachelor's Degree with 1 - 2 years of work experience.
• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively.

Salary

• N60,000 - N65,000 Monthly.

Method of Application
Interested and qualified candidates should send their CV to: planetpartnersmgt@gmail.com using the Job Title as the subject of the mail.