CEM System Support Engineer at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the vacant position below:

Job Position: CEM System Support Engineer
Job Location: Lagos

Job Description

• Responsible for System routine maintenance and software lifecycle audit
• Ensures smooth integration of new systems and protocols
• Assist in planning and designing databases for customer experience management.
• Ensure that installed platforms functionalities are optimal and maintained periodically.
• Create scripts that will automate platform operational efficiency.
• Ensure platform availability by ensuring Geo redundant solutions are deployed.
• Transfer knowledge and skills on new database
• Provide a wide variety pf administrative support services to the department and also support the other database structures and data.
• Maintain records of MoP and research results, using standard back up procedures.
• Work on the database/code management review and documentation.
• Uphold all customer information security and enforce all the non-disclosure agreements.
• Deliver Quality, accurate and timely reports
• Prompt and accurate escalation of faults
• Availability of system performance statistics
• Ensure closure of assigned faults
• Value created from customer engagement & Operations
• Value from positive customer experience index/NPS
• Work with IS teams, IP security, system vendors and NID to ensure system configuration of hardware/software is performed, capacity managed efficiently and system available.

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours

Experience & Training

• First Degree in Electrical & Electronics, or related fields.
• 3 - 7 years of experience in telecommunication environment
• Experience in system administration and Windows and UNIX operating systems
• Experience in Oracle and Sybase database
• Good understanding of SQL and scripting
• Good knowledge of network technologies across verticals.
• Capable of leading process analysis and providing objective feedback on areas of improvement Training:
• 10G Oracle database training
• Node manager training e.g OSS, INM, u2000 administration
• RAN, Core CS &PS domain
• Power BI and data analysis
• Normal MTNN working conditions
• May be required to work extended hours

Minimum Qualification

• BEd, BTech, BSc, BEng or HND.