Claims Officer

One of the top Insurance firms in Nigeria, is looking to fill the position below:

Job Position: Claims Officer
Location: Nigeria
Reports to: Head, Central Claims
External Interface: Brokers, Customers, Organisations

Job Objectives

  • Undertake physical inspection of reported claims; analyze claims data and policy documents to determine the extent of the company’s liability.

Job Responsibilities

  • Register notification of claims into claims Register, open file and allocate claim number
  • Extract relevant information on the risks covered from the underwriting file and document such in the claims file
  • Acknowledge claim notification and request for claims substantiating document from claimant/broker to ensure accurate and complete information on claims.
  • Register all approved claims cheques into Settled claims Register
  • Send copies of loss adjusters reports to co-insurers and collate opinions on their recommendations.
  • Any other duty as assigned by Unit Head.
  • Processing of branch claims upon receipt of mails from branch offices to settlement.
  • To follow up on the parties recoveries where necessary and ensure that all branch claims are on P10.
  • Preparation of various claims and NAICOM reports.
  • Book appointment with claimants/brokers to arrange for physical inspection of claims
  • Undertake physical inspection and investigation to ascertain validity of report claims
  • Write report on inspection and investigation containing findings and recommendation for minimizing effect of claims settlement on the company
  • Interpret policy wording, analyse and adjust claims to determine the extent of company’s liability and make recommendations to the Team Leader
  • Raise credit note on claimant where premium outstanding
  • Follow-up and collect recoveries and salvage from negligent third party or insurer to reduce claims outlay before cheques for payment are released
  • Prepare cheque requisition to pay claimants, co-insurers, solicitors and other professionals
  • Verify correctness of values on claims cheque and dispatch to claimant/broker

Job Requirements

  • Bachelor's Degree


  • A minimum of 3 years’ experience in a similar role.