Client Services Representative Job at TalentRO Consulting


At TalentRO (Result & Outcome) Consulting, we provide support to your day-to-day Human Resource management and Human Capital development so you can invest your valuable time and resources on running your business. We work alongside our clients as a team to achieve results and impeccable outcomes.

We are recruiting to fill the position below:

Job Position: Client Services Representative
Job Location:
 Abuja (FCT)
Job Type: Full Time

Job Summary

  • To perform the designated duties of closing sales and inquiries through phone calls, one-on-one office visit, emails, conducting field visits and entertaining potential clients.
  • Successful candidate will also serve as sales and marketing Representative who coordinates with the clients / operations team to ensure quality event execution.

Responsibilities
Technical

  • Timely response to all event inquiries according to company SLA and ensuring conversion of inquiries to sales.
  • Consistently meet or exceed monthly sales target.
  • Effectively communicate to prospective clients the features and benefits of the company event packages.
  • Work with operation team and clients to plan and coordinate details of events.
  • Understand the unique needs of different types of events, such as corporate events, birthday parties, weddings and other social events.
  • Preparation of rate quotation and prompt issuance of invoice to clients and follow up.
  • Prepare marketing visit report and sales for analyzing market strategy.
  • Create and consistently manage all client data.
  • Manage relationship with clients throughout the event planning process and beyond.
  • Ability to work extended hours when needed, including weekends and holidays to support business needs.
  • Other duties may be assigned.

Management

  • Endeavour to develop and succeed in maintaining appropriate company image that strives towards excellence in satisfying customers.
  • Maintains professional and technical knowledge by reviewing professional publications relevant to the industry.
  • Ensure awareness of latest marketing and business development techniques.
  • Ask questions to clarify requests/concerns and take necessary actions to respond in a timely manner, or escalate client requests to the appropriate parties within the organization.
  • Engage in conversation to understand client needs and goals, then provide informed advice on the organization services.
  • Contributes to team effort by accomplishing related results as needed.
  • Implementation of all related organization policies, procedures, rules and regulations.

Educational Qualifications

  • Bachelor's degree in Business Administration or equivalent

Experience:

  • 3 - 4 years of Customer representative with at least 1year sales and marketing experience in a similar role.
  • Sales and marketing skills to promote event and attract business. A track record of closed deals is an added advantage.
  • Communication and marketing skills.

Competencies:

  • Customer Service Experience.
  • Relationship building and management.
  • Storytelling: Engaging.
  • Effective and Efficient communication.
  • Knowledge of oral/written English.
  • Organizational and interpersonal skills.
  • Attention to detail and multi-tasking ability.
  • Sales & Service Orientation: Ability to sell the organization services, where applicable, and provide clients with a high level of service.
  • Proficiency in computer and MS office applications.
  • Physically and mentally fit for the job.
  • Strong relationship management skills.

How to Apply
Interested and qualified candidates should send their updated CV to: Talentro.recruitment@gmail.com using the "Job Title" as the subject of the email.

Click here to Apply