Contact Centre Agent Job at ConSol Limited

ConSol is the premier provider of Contact Centre Services and Business Process Outsourcing (BPO) Customer Management Solutions (CMS) in Nigeria. Our corporate vision as part of our efforts to deliver customer management solutions is Building Bridges, Creating Opportunities. Our Mission is to “Set customer-centric service standards through synergy, trust and excellence in a manner that would enhance the profitability of our stakeholders’.

We are recruiting to fill the position below:

Job Position: Contact Centre Agent

Job Location: Lagos
Employment Type: Full-time

Education Qualification

• Minimum of ND in Mass Communications or any related field.

Job Requirements:

• Promote good listening skills.
• Manage length of calls.
• Handle customer complaints or enquiries via telephone, emails, chats or text messages.
• Provide customers with needed information and support
• Make outbound calls.
• Receive inbound calls
• Ensure that customers/callers are satisfied.
• Gather information from customers.
• Consistently ensure call(outbound/inbound) quality
• Contributes to team effort by accomplishing related results as needed.
• Exhibiting competent product Knowledge.
• Utilize computer technology to handle high volume of calls
• Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
• Adherence to call script and call centre policies.
• Compile reports.

Experience:

• Minimum of 0-3 years relevant work experience.
• Working knowledge of appropriate CRM software and understanding of the Contact center industry.

Method of Application
Interested and qualified candidates should send their CV in an MS Word format to: apply@consollimited.com using the "Job Title" as the subject of the email. e.g "Contact Centre Agent"