Control Room/Customer Service Representative

Swift Rental Cars Limited with its team of experienced, professional and motivated staff is committed to providing excellent service. Our alternative names are SAFETY, SERVICE and SUPPORT.

We are recruiting to fill the position below:

Job Position: Control Room/Customer Service Representative
Job Location: Lagos

Responsibilities

• Logging and processing of calls
• Generate relevant reports on daily basis.
• Effective vehicle tracking and monitoring
• Submission of damage report where necessary and daily routine check on all incoming vehicles
• Manage all forms and submission (Vehicle complain report, Incident report, Near miss report, Chauffeur to Chauffeur etc.)
• Track and monitor routes of vehicles on the company internal tracking program.
• Ensure that drivers fill the logbook before proceeding on any assignment.
• Ensure delays are escalated.
• Monitor driver adherence to the sleeping and stopping procedures of the company by issuing confirming authorized stopping areas.
• Conduct briefing and de-briefing sessions with drivers and ensure all documentation is verified.
• Ensure effective and efficient communication to drivers by issuing special instructions, liaising between drivers and the Fleet team (services and breakdowns), responding to fleet alarms, handing over to the next shift, and escalating problems to the relevant manager.
• Collect and capture all trip information in accordance with relevant company policies and procedures.
• Complete incident or accident documentation as and when required.

Requirements

• Minimum of an OND in any relevant field
• 1-2 years relevant experience
• Sound knowledge of Microsoft Office Suite
• Must be willing to work shift.

Skills:

• Good organizational, creative, coordinating and time management skills.
• Excellent communication and problem-solving skills - Verbal communication and listening skills are especially important.
• Very good interpersonal skills, Friendly and possess a professional manner.
• Ability to deal patiently with problems and complaints and to remain courteous when faced with difficult or angry people.
• Ability to work independently within specified time constraints.
• Clear and pleasant speaking voice and fluent in English.
• Personal discipline and ability to work under pressure
• Analytical skills and Computer skills
• Must be innovative