Customer Experience Representative Job at Pointsource

Pointsource is an ICT firm involved in Gadget Sales, Web Services and Tech Consultancy.

We are recruiting to fill the position below:

Job Position: Customer Experience Representative
Job Location: Ikeja Lagos,
Employment Type: Full-time

Qualifications and Requirements

• Minimum of OND in Marketing, Business Administration, Computer Science or related discipline
• Minimum of 1-3 years experience ( OND: 2-3 years or HND/B.Sc: 1-2 year?)
• Must possess excellent written and communication skills.
• Persuasive personality with outgoing positive attitude Demonstrated aptitude for problem-solving; ability to determine solutions for customers
• Result driven, timely, innovative with good negotiating skills
• Ability to self-motivate and multi-task, work independently or within a team
• Proficiency in using Microsoft Applications such as Word, Excel
• IT & Phone savvy.
• Female Applicants preferably, not above 30years

Responsibilities

• Receives customers' requests by telephone / mail, analyzes requests and respond accordingly
• Assists in resolving customer problems and complaints.
• Recruit new customers and do follow up
• Digital marketing & Cold calling
• Involve in all forms of advertisement drive.
• General office duties.
• Applicants must have a Government issued ID, Original School Certificate and reside in Lagos, preferably within 15km of Ikeja.

Salary
In return, we offer a competitive salary. Salary plus Commission plus Bonus and opportunity to progress your career.

Method of Application
Interested and qualified candidates should send their Application Letter and CV to: jobs@Pointsource.ng clearly indicating the "Job Title" as the subject of your mail.