Customer Experience Specialist Job at Reposebay Human Resource Limited
Reposebay is a boutique recruitment company serving both micro employers and SMEs with customized solutions and human capital growth strategies. Her career advisory specialty services have impacted over 3000+ job seekers.
We are recruiting to fill the position below:
Job Position: Customer Experience Specialist
Job Location: Lekki, Lagos
Employment Type: Full-time
Job Description
- Actively immerse in the end-end customer experience of the company
- Coordinate follow-up strategies geared towards customer retention.
- Establish and implement strategic approaches to drive up customer retention and loyalty
- Oversee all customer communication channels and measure performance of the
- Establish customer relationship management (CRM) systems and guidelines to effectively manage and improve customer relationships.
- Manage and Supervise all on-demand requests for vehicle hire.
- Collaborate with management and accounting team towards the approval and effective disbursement of funds to the team
- Determine metrics, create processes and implement same in line with customer retention plan
- Provide management reports on customer issues, challenges and resolution
- Update and communicate to team and clients on new cost/prices of services rendered by DriveMe as agreed with management.team in relation with customers
- Appropriate internal processes, documentation and ensure data received from clients are properly documented and updated
- Synchronize CX team goals with other teams in the organization towards achieving business objectives.
- Monitor and report the customer and driver management daily performance using allotted KPIs and report daily achieve company goals
- Regularly update the CEO's dashboard in line with approved metrics.
Requirements
- Candidates should possess Bachelor's Degrees with 3+ years of relevant work experience.
Salary
N120,000 Monthly.
Method of Application
Interested and qualified candidates should send their CV to: hr@driveme.ng using the Job Position as the subject of the email.
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