Customer Relations Officer Job at Hartleys Supermarket and Stores

Hartleys Supermarket and Stores - We deliver the ultimate shopping experience to our community by offering a wide variety of the freshest and quality products, with exceptional service.

We are recruiting to fill the position below:

Job Position: Customer Relations Officer
Job Location: Lagos

Job Description

• Hartleys Supermarket and Stores is currently seeking Customer Relationship Officers to join our Contact Center
• You will be focusing on direct customer servicing via telephone and taking ownership of each enquiries/complaints with proper follow up, actions to ensure resolution does reaching customer satisfaction.

The primary responsibility of the role includes:

• Service customers over the phone and practices telephone courtesies at all times.
• Practicing quality in all aspect of the job to ensure customer satisfaction.
• Ensure good customer retention by providing excellent and professional services.
• Consistently cross sell and upsell group's financial products and services during customer interaction.

Requirements
The successful candidate should be able to demonstrate the following selection criteria:

• Minimum of a Diploma / Degree Holder, SPM / STPM with relevant work experience.
• 1 to 3 years experience of relevant working experience as Executive, Customer Relationship .
• Solid phone selling with excellent oral communication, interpersonal and active listening skills.
• Acceptable level of written English.
• Highly motivated, matured and committed individual.
• Resourceful, proactive and able to work independently to produce high quality technical or professional work.
• Getting results through personal proficiency.
• Basic PC knowledge, with the ability to quickly adapt to new software applications.
• Fast leaner and able to adopt stressful environment and fast moving ?work atmosphere.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@hartleysmarket.com using "CRO" as the subject of the mail.