Customer Relationship Manager Job at Chartwell Securities Limited
Chartwell Securities Limited - A company of Investment Managers and Stockbrokers focused largely on the investment needs of private and institutional clients.
We are recruiting to fill the position of:
Job Position: Customer Relationship Manager
Job Location: Lagos
Employment Type: Full time
Requirements
- Relevant Degree / Diploma in Business Administration with a minimum of 1 year work experience.
- Proficiency in Microsoft Office and customer service software.
- Outstanding written and verbal communication skills.
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.
Responsibilities
- Supervise day-to-day operations in the customer service department
- Respond to customer service issues in a timely manner.
- Create effective customer service procedures, policies, and standards.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Implement an effective customer loyalty program.
- Maintain accurate records and document all customer service activities and discussions.
- Assess service statistics and prepare detailed reports on your findings.
- Hire and train new customer service agents.
- Manage the approved budget of the customer service department.
- Stay informed on the latest industry techniques and methods.
Salary
- N600,000 - N750,000 monthly.
Method of Application
Interested and qualified candidates should send their CV to: chartwellsecuritieslimited@gmail.com using the "Job Title" as the subject of the email.
Similar Jobs
- Customer Service / Marketing Officer Job at Yaliam Press Limited
- Female Customer Service / Client Experience Representative Job at A reputable Real Estate firm
- Client Service Manager Job at Oaklands and Johnson Limited
- Customer Services Representative Job at Advanced Concrete Technologies Limited
- Front Desk Assistant Job at Jhpiego
- Relationship Manager Job at Tuge Height Nigeria
- Front Desk / Receptionist Job at Henri Consulting
- Customer Service Personnel / Customer Care Representative (CCR) Recruitment
- Customer Service Officer Job at Virgin-landmarts
- Customer Service Representative Job at MyStaff Consulting