Customer Relationship Manager Job at Oasis Africa Consulting Limited

Oasis Africa Consulting Limited - Our client, a diversified solution provider with a broad portfolio in power generation, electrical infrastructures, industrial equipment, elevators & escalators, Home appliances and HVAC is recruiting suitably qualified candidates to fill the positon below:

Job Position: Customer Relationship Manager

Job Location: Lagos

Job Description

• The Customer Relations Manager must be versatile in the use of either of SAP/SAGE/Microsoft Dynamics.
• The Customer Relations Manager will build and maintain long-term relationships with customers to ensure their continued allegiance to our Clients and its products or services.
• The Customer Relations Manager will build and maintain relationships with customers and key personnel within customer companies.
• Conduct business reviews to ensure customers are satisfied with their products and services.
• Alert the sales team to opportunities for further sales within key customers.
• Inform customers about other products the company offers.
• Work closely with Account Managers and Sales Consultants.
• Carry out customer satisfaction surveys and reviews.
• Monitor company performance against service level agreements and flagging potential issues.

Qualifications

• B.Sc / HND in Business Administration/Management, Business Studies, Marketing or other relevant discipline.
• Minimum of 7 years work experience as a Customer Relation Manager or similar position. Background in customer service industry is an added advantage.
• Proven track record of meeting and exceeding targets Strong communication and interpersonal skills.
• Excellent customer service, negotiation and problem-solving skills. Proficient in MS Office, with working knowledge of CRM platforms e.g. Salesforce.
• Exceptional Knowledge of SAP/SAGE/MS Dynamics

Salary and Benefit

• Pay / benefits are competitive based on industry standards.