Customer Relationship Officer Job at Pruvia Integrated Limited

Pruvia Integrated Limited - Our client, an Internet Service Provider is recruiting to fill the position below:

Job Position: Customer Relationship Officer
Job Location: Lagos

Job Description

• Provide optimum customer relationship as required to maintain and enhance existing business, resulting in repeat business, and preventing customer churning.
• Holds a decent conversation over the phone, processing information received from clients and giving accurate responses clients.
• Schedule and conclude status meetings with appropriate development resources and customers.
• Provide proper account reconciliation and credit notes to customers for down time experienced.
• Proactively follow up disconnected clients to get their links reconnected and resolve issues.

Requirements

• B.Sc/HND in any related field or equivalent.
• 3+ years' Client Relationship experience. Preferably in an Internet Solution Provider client facing environment while being professional and Customer focused.
• Knowledge of account management and relationship building process; Prior experience in business development process will be an advantage.
• Good knowledge of invoicing and preparation credit notes to clients.

Salary Range
N130K and above net; depending on Job knowledge, skill and experience.

How to Apply
Interested and qualified candidates should send their Resume/CV to: careers@pruviaintegrated.com using the Job Title as the subject of the mail.