Customer Service Assistant Job at Lily Hospitals Limited

Lily Hospitals Limited, established since 1986 remains one of the foremost hospitals in Nigeria and within the South-South region of the country. It is the first private hospital in Nigeria to achieve ISO 9001:2000 quality management system certification from the Standards Organization of Nigeria (SON). We are also consistently committed to high standards; continuous improvement, service excellence, organizational citizenship, and outstanding work ethics.

At Lily Hospitals, we are consistently committed to high standards; continuous improvement, service excellence, organizational citizenship, and outstanding work ethics. running residency training programs in family medicine and radiology. Lily Hospitals is also involved in housemanship training, internship training in Pharmacy and Radiology. We have multiple locations in Benin, Warri, Okuokoko etc.

We are recruiting to fill the position below:

Job Position: Customer Service Assistant

Job Location: Warri, Delta
Employment Type: Full-time

Job Summary

  • We are seeking for Community Health Extension Workers, to work as Customer Service Assistants, who will engage customers on a daily basis in the facility both In-Patient and Out-Patient, interacting with them in a view of getting to know their experiences and ensure their customer expectations are met in line with the organization’s standards. Ensuring patient’s satisfaction.

Key Result Areas (KRA)
The key result areas of this role are:

  • Provide excellent customer service.
  • Ensure patients satisfaction.
  • To communicate and sell Lily services to clients within the facility.
  • Collaborate with other teams to serve customers appropriately.
  • Handle customer complaints and give appropriate responses.
  • Direct customers to the appropriate department.
  • Ensure patients waiting time is reduced to its nearest minimum.
  • Visit the wards daily to engage patients on their experiences to ensure optimum satisfaction of services is achieved.

Qualifications, Skills and Experience

  • Certification in Community Health Extension Worker and licensed to practice with the professional body
  • 1 - 3 years of experience in the healthcare sector precisely the Hospital sector.
  • Excellent customer service experience
  • Excellent written and communication skills
  • Good interpersonal skills.
  • Excellent in Microsoft skills.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: recruitment@lilyhospitals.net using "CHEW (Customer Service Assistant)" as the subject of the mail.