Customer Service Executive

Carparts Nigeria Automobile Limited is one of the leading online car and truck parts and accessories stores in continental Africa. We have a complete selection of high-quality parts for a wide range of new and used vehicle makes and models - offered at the lowest prices. There are millions of inventoried parts in the CarPartNigeria.com database, and the search is quick and simple.

We are recruiting to fill the position below:

Job Position: Customer Service Executive
Job Location: Lagos

Details

• We are look for customer service executive

Responsibilities

• Manage large amounts of incoming calls
• Converting prospets to customers
• Follow up on old customers
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Ability to multi task

Requirements

• Minimum of an OND/HND/B.Sc
• At least 2 years proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Must reside within yaba and it environs
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.