Customer Service Executive Job at Kuddy Cosmetics

Kuddy Cosmetics - We are a cosmetics company and we deal in all kind of make-up material.

We are recruiting to fill the position below:

Job Position: Customer Service Executive

Job Location: Lagos

Educational Qualification Requirements

• B.Sc. in English, Mass Communication or any other relevant Social Sciences
• 1-3 years prior experience in a customer service role
• Candidates residing within festac, amuwo are highly preffered.

Job Descriptions

• Act as a liaison for the company by managing all interactions to customers via all social media platforms.
• Respond to customer enquiries and complaints in a timely and professional manner.
• Keep records of all customer interactions, transactions and complaints.
• Manage incoming and outgoing calls.
• Perform telemarketing job function by making cold calls to customers to further promote sales and provide after sales service support to customers
• Handle and track all online retail orders via social media platforms and  send direct links of products to customers on the kuddy website  as needed
• Send tracking numbers to customers where necessary
• Ensure order to delivery time of products is time-bound at all times
• Maintain and update the online customer list on a monthly basis
• Generate sales leads that develop into new customers via social media.

How to Apply
Interested and qualified candidates should send their CV to: careers@kuddycosmetics.com using the "Job title" as subject of the email.