Customer Service/ Front Desk Officer Job at Premium Souvenirs Limited

Premium Souvenirs Limited supplies innovative, design-led promotional products and durable uniforms to companies and institutions. We have been around for over a decade and are now firmly established as the top destination for customers looking for pocket friendly and durable school wear and promotional products   for end-of-year gifts, employee recognition as well as incentives and indeed for any occasion or celebration.

We are recruiting to fill the position below:

Job Position: Customer Service/ Front Desk Officer
Job Location: Lagos

Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers always.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• OND qualification.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using CRM software.
• Experience working with customer support
• Experience working is an SME is an advantage

Method of Application
Interested and qualified candidates should send their Applications to: accounts@premiumsouvenirs.com using the "Job Title" as the subject of the mail.

Note

• Only shortlisted candidates will be contacted
• Only Applicants residing in Alimosho and its environs should apply.