Customer Service/ Front Desk Officer Job at Premium Souvenirs Limited


Premium Souvenirs Limited supplies innovative, design-led promotional products and durable uniforms to companies and institutions. We have been around for over a decade and are now firmly established as the top destination for customers looking for pocket friendly and durable school wear and promotional products   for end-of-year gifts, employee recognition as well as incentives and indeed for any occasion or celebration.

We are recruiting to fill the position below:

Job Position: Customer Service/ Front Desk Officer
Job Location:
 Lagos

Responsibilities

  • Maintaining a positive, empathetic and professional attitude toward customers always.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Requirements

  • OND qualification.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using CRM software.
  • Experience working with customer support
  • Experience working is an SME is an advantage

Method of Application
Interested and qualified candidates should send their Applications to: accounts@premiumsouvenirs.com using the "Job Title" as the subject of the mail.

Note

  • Only shortlisted candidates will be contacted
  • Only Applicants residing in Alimosho and its environs should apply.