Customer Service Officer


Owens and Xley Consults - Our client, Nellies Ng, a healthy food company based in Lekki is looking to hire a qualified candidate to fill the position below:

Job Position: Customer Service Officer
Job Location:
 Lagos

Job Description

  • The Customer Service Officer will be responsible for managing the activities of the sales team and ensuring Nellies achieve its sales objectives.
  • He or she will be responsible for handling all customer service functions.

Key Responsibilities

  • Liaise with logistics to provide real time delivery to customer
  • Answer calls, emails and social media chat enquiries from prospective customers
  • Work with Operations Manager to provide quotations for customers order
  • Work with Operations Manager to provide delivery status updates on customers’ orders
  • Create and update customer profile/accounts to allow for easy resolution of customer problems
  • Daily verification of product quantities available for sales.
  • Update sales reconciliation for total daily sales at the end of day
  • Daily breakdown of sales per product
  • Daily breakdown of issues and concerns from customers
  • Establish KPI’s to evaluate sales team performance
  • Monitor sales performance against forecast, to identify shortcomings and areas for improvement in sales performance
  • Provide customers with accurate information regarding the company’s services
  • Ensure compliance with set standards of customer service when conversing with clients
  • Help achieve sales objectives by utilizing telesales and upselling opportunities
  • Calm angry or frustrated customers and ensure their challenges or issues are addressed properly
  • Go the extra mile to build and maintain positive trust relationship with customers
  • Contribute to the development of sales, marketing and customer retention strategies
  • Perform other duties assigned
  • Upsell to customers

Requirements

  • 2-3 years experience in customer service role
  • B.Sc in any related discipline

Remuneration
Salary is between N50,000-N70,000.