Customer Service Officer

IBFCAlliance Limited - Our client is a Premier Clinic and Hospital that provides ophthalmologic care in Nigeria and focused on providing excellent and quality eye care services through efficient training and education, with patient satisfaction and well-being.

Our client is recruiting to fill the position below:

Job Position: Customer Service Officer
Job Location: Lagos

Job Descriptions

• The Customer Service officer is the hospital gatekeeper responsible for delivering excellent service to patients and maintaining high customer satisfaction.
• He/She is also the custodian of the Hospital Record Management System/Customer Relations Management and is responsible for maintaining a high level of confidentiality of patient information.

Duties and Responsibilities
General Administrative Work:

• Open and maintain patient records
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Place or cancel appointments
• Keep patient records and file documents
• Utilize computer technology to manage patient records
• Manage patient information and other pertinent information such as addresses and phone numbers
• Advise patients on company information
• Compile reports on overall customer satisfaction
• Resolve customer complaints via phone, email, mail or social media

Communication:

• Manage and record all incoming and outgoing calls and messages to ensure a database for future reference is maintained
• Greet customers warmly and ascertain problem or reason for calling
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media
• Work with Hospital Admin Manager to ensure proper customer service is being delivered

Calendar and Agenda:

• Manage and schedule meetings for the Hospital MD
• Manage requests for meetings by key stakeholders or other

How to Apply
Interested and qualified candidates should send their Application and CV to: info@ibfcalliance.com