Customer Service Officer Job at Beebeejump

Beebeejump is a Renewable Energy company specialized in providing efficient and affordable electricity at different scale. We meet the electricity needs of household and all strata of businesses through our Pay as you go structure, improving quality of life and providing access to 24/7 electricity.

We are recruiting to fill the position below:

Job Position: Customer Service Officer
Job Location: Lagos

Core Responsibilities

• Generate and qualify leads
• Source and develop client referrals
• Develop and make presentations of company products and services to current and potential clients
• Maintain sales activity records and prepare sales reports
• Respond to sales inquiries and concerns by phone, electronically or in person
• Develop and maintain a customer database
• Plan and conduct direct marketing activities
• Make sales calls to new and existing clients
• Ensure customer service satisfaction and good client relationships
• Participate in sales storms
• Monitor competitors, market conditions and product development.

Responsibilities:

• Communicate with customers via phone, email, and chat
• Provide knowledgeable answers to questions about the product, pricing, and availability
• Record details of inquiries, comments, and complaints
• Record details of actions taken
• Work with internal departments to meet customer's needs
• Data entry in various platforms
• Keep records of customer interactions and transactions
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process.

Qualifications

• Minimum of OND, HND or BSc in any related course
• Must be very fluent in speaking the Englishlanguage
• At least 1 year of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Knowledge of social media platforms
• Knowledge of administrative procedures
• Numeric, oral, and written language applications
• Ability to multi-task, organize, and prioritize work
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Must live within Ogba, Ojodu, Berger, Agege, and Ikeja environs.

Remuneration

• N50,000 Monthly.

Benefits:

• A great place to learn, and get trained
• Amazing and talented teammates to work with
• Structured work environment
• As a customer service agent you get to earn more incentives, outside your monthly pay.

Method of Application
Interested and qualified candidates should send their CV to: hr@beebeejump.com using "Customer Service Officer" as the subject of the email.