Customer Service Representative Job at Catilas Resources Limited

Catilas Resources Limited - Our client, a leading Commercial Bank, is recruiting suitably qualified candidates to fill the position below:

Job Position: Customer Service Representative
Job Location: Lagos

Job Description

• Attend to all customer enquiries promptly
• Resolve customer issues and complaints on service related matters
• Receive, evaluate and process customer's requests promptly and efficiently
• Process opening and closing of customers' accounts as required
• Carry out customer survey and feedback
• Must have a very good knowledge of the bank's products and services
• Cross-sell of bank's products to customers
• Build and maintain long term and profitable relationships with customers
• Deliver efficient and quality customer service consistently.
• Maintain a database for collating useful customer information.
• Log issues on service delivery and follow-up with customer or the relevant units on providing solutions to these issues.

Requirements

• OND/NCE in any course with at least Lower Credit OR Merit for NCE holders
• Five (5) O’Level Credit Passes including English and Mathematics at not more than two sittings
• Must not be more than 25 years of age by your next birthday.
• Little or no experience in banking.

Skills and Competencies:

• Excellent customer relationship management
• Good Oral & Written communication
• Sales & Marketing skills
• Excellent inter-personal skills
• Problem solving and conflict resolution
• Must have basic knowledge in Microsoft Word and Excel.
• Organized, detail-oriented and can work in a fast-paced environment

Benefits
Salary - Competitive and within industry standard